When you first place your order, expect to receive an email within 1-3 days with your portrait's proofing. When approved, our fulfillment team will assemble, package, and ship your portrait within 2-4 business days. The delivery time will vary on your region, as the U.S. shipping time is between 5-9 business days and international shipping is between 6-12 business days from when the portrait is shipped from our fulfillment center. For any questions on this process, do not hesitate to reach out.
We check all pet photos as we receive new orders. If there's an issue, we'll contact you via email to request more photos of your pet(s).
The best photos are taken in natural daylight (no flash) and at eye level with your pet.
Yes! So far, we have shipped over 5,000 pet portraits around the world. Every package is tracked and fully insured in case of any loss or damage in the shipping process.
We welcome any and all pets!